When a submitted application is received by the hiring system, an Applicant File is automatically created. The Applicant File captures all of the information provided at the time of submission but some applicant profile information can appear incomplete or missing depending on the Applicant Source. This article explains the differences between complete and incomplete applicant profiles and the role Applicant Sources have in determining what information is received.
Complete Applicant Profiles
A fully-populated applicant profile contains the required default fields.
- First Name
- Last Name
- Mobile Phone
- Address: City, State, Zip
Incomplete Applicant Profiles
At times, some or all of the required information may be missing from the applicant's profile. This is because the Source of the job application (e.g. Indeed Apply, Zip Recruiter, etc.) does not directly collect this information. Instead, it is parsed from the applicant’s resume. If the applicant’s resume does not contain this information, it cannot be pulled from that resume and the applicant's profile will have missing details.
Applicant Source Determines Applicant Profile Requirements
When applicants apply using Indeed Apply or ZipRecruiter Apply, they are presented with all applicant Question Sets, and their resume is automatically included as part of the job application.
Neither Indeed nor ZipRecruiter mandate address data as part of the easy-apply or account creation process. Since they do require Name and Email, our system is able to map these items. Addresses are treated differently for each Applicant Source.
- For Indeed Apply applicants, Address, City, State, and Zipcode data will map from the applicant’s Indeed resume to the Applicant File in your system if (i) the applicant’s original resume has their address information within it and (ii) it is in a format that can be parsed.
- If the information is not present in the resume, there will be nothing to map to the Applicant File resulting in missing details or "blanks".
- For ZipRecruiter Apply applicants, address data does not flow from the applicant's ZipRecruiter resume to the Applicant File. Zip Recruiter is evolving this particular piece of data flow but in the meantime, Applicant Files may be missing address information.
Additional Applicant Sources
- Applicants from any other source should have complete Applicant Profile information.
What solutions do I have if I rely on Applicant Address information for my recruiting process and it is missing?
If applicant address information is required for your recruiting process, you can take the following approaches to improve or eliminate the data gap:
- Check the applicant's resume to verify if it includes a street address, city, state, or zip. If it does, you can then use the Edit Applicant Profile feature to update the missing information.
- Send the applicant a message requesting this information directly. Upon receipt, you can update the Applicant Profile using the same Edit Applicant Profile feature.
- If your company cannot complete its recruiting process without full address information in the applicant profile, you can turn off both Indeed Apply and ZipRecruiter via Admin > Applicant Sources. This will ensure that nearly all Applicant Files have complete address information. Please note, doing so will result in reduced applicant flow to your open jobs.
Are you working to see if this can be addressed with the job boards?
Yes, we will continue to work with each individual job board to see if they will attend to this fundamental problem. This article will be updated as progress is made.